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Special education
Maternity protection
In order to keep you and your child healthy, there are some aspects to consider during your pregnancy and while breastfeeding. This video provides you with basic knowledge about your permitted and non-permitted activities, as well as the regulations that you and your employer must comply with. For a detailed instruction, please ask your supervisor.
Job description care assistant
It is important that you read your individual job description carefully. This gives you a clear overview of your tasks and responsibilities.Please read the job description exactly and then confirm that you have understood all the content.
Behaviour in the event of death
In this video, you will learn how to act professionally and sensitively in the event of the death of a resident. The most important steps are explained in order to treat the deceased with respect and to implement the formal procedures correctly.
Job description home help
It is important that you read your individual job description carefully. This gives you a clear overview of your tasks and responsibilities.Please read the job description exactly and then confirm that you have understood all the content.
BTG Academy - Cybersecurity & IT-Security
One click can be enough to cause major damage. Learn how to recognise risks and take the right action in just a few steps. Security starts with you - be prepared! Our seminar will make you fit for digital defence.
BTG Academy - Room cleaning
A clean impression starts with trained staff. Our seminar teaches the most important standards for efficient and thorough room cleaning in everyday hotel life. For satisfied guests and a strong team.
BTG Academy - Bathroom cleaning
Clean bathrooms are the figurehead of every hotel. In our practical seminar, employees learn step by step how to clean professionally, hygienically and efficiently - for maximum guest satisfaction and safe working practices.
BTG Academy - Complaint management
Dealing with complaints confidently makes all the difference: in our seminar, employees learn to remain calm, listen actively and offer solutions professionally - for satisfied guests who are happy to return.
BTG Academy - Effective communication
Whether talking to guests or in a team: clear, respectful communication is the key to smooth processes and satisfied customers. Our seminar teaches the most important basics in a practical way - from active listening to dealing with conflicts with confidence.
BTG Academy - Time and self-management
Too many tasks, too little time? In our seminar, you will learn effective methods such as the ALPEN technique and the Pareto rule to work smarter instead of harder. Reduce stress, set clear priorities and get back to a productive and relaxed working day.
BTG Academy - Learning to lead
Leadership is not a role - leadership is a skill.Learn how your demeanour works, how teams develop and how modern leadership succeeds with clarity, feedback and a healthy balance. You will strengthen your leadership skills and create trust, orientation and motivation in everyday life. Deepen your knowledge in an advanced BTG seminar.
BTG Academy - Calculations made easy
Good costing is the basis for economic success.You will learn how to calculate prices reliably, categorise costs correctly and make sound economic decisions. This practical and easy-to-understand course shows you how costing really works in everyday life. Attend the BTG seminar to deepen your knowledge and apply it with confidence.
BTG Academy - Dealing with artificial intelligence
AI is more than just a trend.It helps you to understand complex content, optimise processes and develop new ideas. Learn how to use this tool in a practical way without losing sight of critical thinking or data security.Attend an advanced BTG seminar to learn how to use AI.
BTG Academy - Communication on the telephone
What counts on the phone is what is heard: Voice, tempo and choice of words determine how professionally and convincingly you are perceived.In this training course, you will learn how to steer conversations in a targeted manner, listen actively and create clarity and trust even without visual contact.Attend an advanced BTG seminar to deepen your communication skills.
What is Organic AHVV?
The Organic AHVV sets out clearly, for the first time, how catering establishments may advertise the use of organic ingredients. In most cases, the time-consuming requirement to keep records of quantities no longer applies – however, the separate storage and labelling of organic and conventional goods remains mandatory.
Labelling ingredients correctly
An ingredient must not be listed as both organic and conventional on the same day – but switching between the two on different days is not a problem. It’s up to you how you label this on the menu, as long as it’s clear to guests.
Key terms
Operating unit, organic content, list of ingredients, negative labelling, in-conversion product: five terms that determine whether your organic labelling is correct. If you’re familiar with them, you’ll avoid the most common mistakes in everyday life.
Using organic labels and logos correctly
You may only use the German organic label if there is a clear link to a specific ingredient; you must not include it on the menu in a general sense. Logos from farming associations, such as Bioland, are permitted provided you have a valid licence agreement, whereas the EU organic logo is completely prohibited for use by catering establishments.
Calculate the organic proportion
The organic content determines whether you are permitted to use the organic AHV logo in bronze (20–49 per cent), silver (50–89 per cent) or gold (90–100 per cent) – calculated on the basis of the monthly average of your net purchases of goods. Use of the logo is voluntary, whereas the ingredients declaration is mandatory.
Reporting obligations
If your organic proportion increases on a permanent basis, the organic certification body may certify you for the higher logo category. If it falls below your certified category for more than a month, you are obliged to report this.
The path to organic certification
The process of obtaining organic certification involves three stages: preparation, including supplier checks and proper storage; the announced initial inspection, which includes a tour of the premises; and, subject to compliance, certification, including the logo category. This is followed by an unannounced inspection at least once a year.